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CMO
The Difference Between Patient Experience and Customer Experience, and Why It Matters
Successful healthcare organizations can distinguish between the patient experience and the customer experience.
Payer
Price Transparency: Private Plans Pay More, A Lot More
Left without cost data, a study shows employers are still struggling to create better health plans.
Innovation
Nurse Input is Crucial to Jefferson Health’s Virtual Nursing Program
The health system is getting feedback from the front lines to make sure its Virtual Nursing program will meet expectations...
CMO
Can Age-Friendly Care Delivery Improve Outcomes for Seniors?
The CMO of Northwell Health is developing a specific care strategy for the fastest growing segment of the nation's population.
CMO
Stranded in the ER, Seniors Await Hospital Care and Suffer Avoidable Harm
Adults 65 and older, who account for nearly 20% of ER visits, are especially vulnerable during long waits for care.
CFO
Hospital Revenues, Volumes, Margins Down in March, Labor Costs Up
Finance leaders take heed, your outpatient volumes dropped 5% while physician compensation shot up 2%.
CMO
CMO: Small-Format Hospitals Increase Access to Care in Underserved Communities
WellSpan Health is set to open three small-format hospitals by the end of 2025.
Technology
Intermountain Sees Unexpected Benefits in Virtual Nursing Pilot
The health system is putting 'Telehealth for Nursing' to the test in one hospital, and getting results that will aid...
CMO
Providence CMO Bets Big on Co-Caring Model
Providence is expanding the health system's Co-Caring Model at inpatient units and working to improve patient care progression in the...
CFO
Strong Patient Volumes Boost HCA Q1 Revenues
CEO Sam Hazen says the for-profit hospital chain is 'encouraged by our performance.'
Technology
Researchers Use AI to Identify Healthcare-Based Outbreaks
A study launched in 82 HCA Healthcare hospitals found that an AI tool could help staff identify and react to...
Technology
Smart Phone Apps + Health Coach = Better Surgical Outcomes, Says UPMC
A digital platform developed at UPMC helps patients prep for surgery and speeds recovery.