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publication date

CMO
The Difference Between Patient Experience and Customer Experience, and Why It Matters
Christopher Cheney | May 17, 2024
Successful healthcare organizations can distinguish between the patient experience and the customer experience.
Technology
Can ECMO Help Rural Hospitals Save More Lives?
Eric Wicklund | May 16, 2024
Health systems in Minnesota and Nevada are getting more than $30 million in grants to support ECMO programs, which treat...
Technology
Can AI Be Used to Triage ED Patients?
Eric Wicklund | May 08, 2024
A UCSF study has found that a ChatGPT-4 LLM can prioritize Emergency Department patients for treatment with 89% accuracy
CMO
Stranded in the ER, Seniors Await Hospital Care and Suffer Avoidable Harm
KFF Health News | May 06, 2024
Adults 65 and older, who account for nearly 20% of ER visits, are especially vulnerable during long waits for care.
CMO
CMO: Small-Format Hospitals Increase Access to Care in Underserved Communities
Christopher Cheney | May 02, 2024
WellSpan Health is set to open three small-format hospitals by the end of 2025.
Innovation
How One 'Disrupter' Plans to Ease Your Crowded ED
Eric Wicklund | April 22, 2024
"What makes us different is we're offering [patients] immediacy."
CEO
Northwell Health Dinged for $1M After 'Deceptively Advertising COVID-19 Testing Sites,' NY AG Says
John Commins | April 12, 2024
New York's largest health system has refunded $400,000 to more than 2,000 patients, and will pay $650,000 in penalties to...
CNO
Attacks on ER Workers Prompt Debate Over Tougher Penalties
KFF Health News | April 03, 2024
Critics say stiffer penalties would be levied disproportionately on patients of color or those with developmental disabilities.
CEO
For-Profit Companies Open Psychiatric Hospitals in Areas Clamoring for Care
KFF Health News | April 01, 2024
The companies see a business opportunity in the shortage of inpatient beds for people with severe mental illness.
CEO
After Appalachian Hospitals Merged Into a Monopoly, Their ERs Slowed to a Crawl
KFF Health News | March 25, 2024
Ballad Health, a 20-hospital system in the Tri-Cities region of Tennessee and Virginia, benefits from the largest state-sanctioned hospital monopoly...
CMO
How WellSpan Cleared Out Its ERs By Increasing Behavioral Health Services
Christopher Cheney | March 14, 2024
Most behavioral health patients do not need to receive care in hospital emergency departments, the chief physician executive of WellSpan...
CEO
Operating in the Red: Half of Rural Hospitals Lose Money, as Many Cut Services
KFF Health News | March 07, 2024
Small-town hospitals in states that expanded Medicaid eligibility have fared better financially than those in states that didn't.
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